Submitted on 2009/11/26 at 12:56pm

Just moved from the valleys of Wales to Central London and have gone from having a full signal to having nothing at all. No-one can reach me and I’m locked into about another 12 months of 02 contract misery. When I do get a signal (which is half the time when at work in Canary Wharf, and apparently goes from a full signal on one side of my desk to “No Service” on the other) I get dropped calls and an internet connection which is cripplingly slow. Really do believe that there should be a mechanism for terminating a contract in the event that the quality of service is at such a ridiculously sub-par level.

Interesting stuff from Julie Chicago – Thanks!

I have been super happy with 02 for several years but am seething how the iPhone experience I’ve been long looking forward to is ruined. I work at canary wharf – I have no signal all day long only on the DLR each way to Stratford then it goes again at forest gate. Dropped calls in e7 texts not going through- it’s a f$$$$$g tracvesty! even more ashamed I got several friends trapped into stupid 24 months too now argh!

Might as well be a god damn touch for all it’s redundant phone capabities ( if the battery doesn’t die within an afternoon) so gutted. Every tv ad seems like a slap in my bitter face!!

A comment from Martin:

You don’t have to live in London to have rubbish service. Without doubt 02 is the worst network I have ever been on. The iPhone experience is very poor as the signal constantly drops from 3G throughout Birmingham and the Black Country. This means that apps don’t work properly as many require 3G to work properly.

I feel conned by 02 and the worst part about it is the way in which they have all this kudos via the 02 arena and have the anount of subscribers. I never had this problem with T-Mobile and yet they had less subscribers!!. It’s all hype with 02 and no substance.

Brilliant rant from David

I live in London E2 – less than half a mile from the City, the largest financial district in the WORLD and I consistently have NO SERVICE. Texts don’t arrive until the following day, people who call me go straight to voicemail, and visual voicemail is CONSTANTLY ‘temporarily’ unavailable. O2 are horrendous. The sooner they lose exclusivity for the iPhone the better. **Rant over**

Yet another deeply unhappy O2 customer

Comment from mishmoumken – thanks

I am completely fed up as well, crappy network, 3G does not work most of the time, people get answering service without the phone ringing, long delay before the call goes through etc..etc..

This really has become one of the crappiest networks…

Another Happy User NOT! Thanks Angus

Comment:
Your blog comes up under ‘o2 sucks’ on google. I am so exasperated with this crappy network. It’s totally destroying the iphone as an experience. I am sitting on the fourth floor of an office on Oxford Street – about as urban central you can get, and I cant send a txt message and have no service. it’s beyond pathetic. surely apple has under service agreement terms the right to terminate exclusivity now with such a terrible partner.

In NW3 – North Central London

11 and 12 of August in Central London

Comment from Clare – Thanks

I work in EC4A and get intermittent or no reception on a daily basis. I was with Vodafone for 10 years and had no problems at all.

O2 are clearly unable to deal with the number of phones now subscribed to the network.

I hope that the exclusive contract to O2 is terminated shortly.